Auto Detailing Terms and Conditions
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W.E. Detail Terms and Conditions
At W.E. Detail, we are dedicated to providing professional, high-quality mobile auto detailing services while maintaining clear communication and transparency. The following terms and conditions outline our policies, expectations, and service standards. By booking a service with us, you agree to these terms.
Booking and Pricing
Booking Requirements:
All services must be booked and paid in full online to secure your appointment.
A valid debit or credit card is required to secure all bookings. W.E. Detail reserves the right to charge the card before or after each visit for the confirmed service.
Pricing Adjustments
Prices are based on detailing type, vehicle type, location, and condition of the vehicle.
W.E. Detail reserves the right to amend pricing during the service if the condition of the vehicle differs from the initial booking details.
Additional Charges
A 30% surcharge applies to jobs involving excessive pet hair, hazardous materials (e.g., urine, vomit, blood, feces), or conditions requiring additional labor. Work exceeding the scope of the booking will be charged at $80 per hour, or proportionally for partial hours.
Refund Policy
No refunds will be issued.
However, future discounts may be offered at the discretion
of W.E. Detail.
Service Conditions
Personal Belongings
Customers must remove all personal items, money, and valuables from their vehicle prior to service. W.E. Detail is not liable for loss or damage to personal property, including items left in the vehicle, the vehicle itself, or the service location.
Service Location
Customers must ensure their vehicle is located in a lawful, safe, and accessible area for service.
If the location is deemed unsafe or inaccessible, the session may be canceled or delayed. Please communicate any concerns about the location with the technician prior to the appointment.
Vehicle Condition and Risk
All vehicles are cleaned at the customer’s own risk and must be in a condition to withstand normal cleaning processes. W.E. Detail reserves the right to refuse service for vehicles deemed unsuitable for the booked detailing. Any damage claims resulting from the cleaning process are limited to the cost of the service.
Rescheduling and Delays
Due to increased demand, changing weather conditions, or unforeseen circumstances, W.E. Detail reserves the right to reschedule sessions at its discretion. Clients will be notified promptly, and every effort will be made to accommodate a new appointment time. By booking online, clients acknowledge and accept the possibility of rescheduling. Detailing times provided are estimates and may vary based on the vehicle’s condition and service requirements.
Technicians and Staffing
W.E. Detail reserves the right to assign any qualified technician to your service and may reassign staff without penalty or notice. Changes to regular bookings may occur due to staffing levels, weather conditions, or equipment issues. We will communicate such changes as soon as possible.
Customer Behavior and Expectations
Customer Conduct
W.E. Detail reserves the right to refuse service or discontinue a session if a customer behaves unreasonably, makes demands beyond the booked service, or creates an unsafe environment.
Verbal or physical abuse toward staff will not be tolerated under any circumstances. Relevant actions, including service termination or legal recourse, will be taken if such behavior occurs.
Communication and Satisfaction
W.E. Detail may communicate with clients via SMS, email, or phone to confirm appointments, share technician details, or gather feedback. By booking, you consent to these communications and accept any costs incurred from your mobile provider. All inbound and outbound customer service calls may be recorded for quality assurance.
Data Sharing
Order Fulfillment
W.E. Detail may assign your service request to a detailer within or outside our network to fulfill the request promptly.
Shared Information
When a service request is matched to a provider, your name, phone number, service address, and vehicle information will be shared with the assigned detailer for efficient service delivery.
Payment Terms
Payment Policy
Payment is due at the time of booking unless prior arrangements have been made.
Payments not received release W.E. Detail from any obligation to complete the service.
Late Payments
Payments overdue by 10 days will incur a late fee of $30 per month.
Accounts overdue by 15 days or more may result in suspension of services.
Satisfaction Guarantee
If service is unsatisfactory, clients must contact W.E. Detail by phone or email immediately after the service. Claims must include photos and be submitted within 2 hours of service completion.
W.E. Detail may offer to redo the unsatisfactory portion of the service at a reduced cost.
Pre-Existing Damage
W.E. Detail will notify clients of any pre-existing damage during the service. We are not responsible for pre-existing issues such as worn, scratched, cracked, or faded components or paint imperfections.
Weather and Travel Policies
All services are weather-permitting. Appointments canceled due to weather will be rescheduled promptly. Additional travel fees may apply for services outside Prince George’s County, MD, or Clayton County, GA.
Thank you for choosing W.E. Detail for your vehicle care needs.
For further questions, contact us at (888) 449-0650 or wedetaileverything365@gmail.com.
We look forward to serving you!