Term and Conditions
W.E. Detail Terms of Service
At W.E. Detail, we prioritize transparency and exceptional service for all our mobile auto wash, detailing, and membership customers. These terms and conditions outline the expectations for both our company and our clients. Please review them carefully and reach out with any questions or concerns before booking a service.
______________________________________________________________________________________________Acceptance to Terms
By booking a service or purchasing a membership, you agree to the terms outlined in this document. You authorize W.E. Detail to provide the requested services and release us from liability for damages unless caused by negligence or willful misconduct.
______________________________________________________________________________________________​
Description of Binding Agreement
These terms serve as a binding agreement between the client (you) and W.E. Detail (our company) for mobile auto wash and detailing services. We reserve the right to update these terms without prior notice. The most current version can be accessed via our website or booking platform. You can review the Terms and conditions by clicking on the Terms and conditions links via our website, email communications or any other communications such as estimate or invoice links.
______________________________________________________________________________________________​
​
Scheduling and Cancellation Policy
Online Booking: All services and membership sessions must be booked online to ensure accurate scheduling.
Cancellations: Cancellations must be made at least 1 hour before the scheduled service to avoid a cancellation fee of 10% of the service cost.
Rescheduling: Appointments canceled or impacted by weather must be rescheduled within 1 week to ensure sessions are completed within the membership period.
______________________________________________________________________________________________
Membership Terms
Each membership applies to one vehicle only and cannot be transferred or used for another vehicle. All sessions must be completed within the membership period. Unused sessions will not roll over or be refunded. Membership renewal must be completed at least 24 hours before scheduling recurring services.
______________________________________________________________________________________________
Authorizations
Clients grant W.E. Detail access to their property for the purpose of providing scheduled services. Customers must communicate the location of keys or coordinate entry to the vehicle prior to arrival to ensure a seamless start time. Additionally, arrangements should be made to determine where the vehicle will be placed after the service is complete. Failure to provide means of access or coordinate these details may result in a canceled session and delay in service.
______________________________________________________________________________________________​
​
Content Release & Use
Clients agree to allow W.E. Detail to use photos, videos, or reviews of their vehicle for advertising and training purposes. No sensitive information, such as names or addresses, will be shared. The client agrees not to seek punitive action in a civil court or law regarding the use of the above media.
______________________________________________________________________________________________​
Damages
W.E. Detail is responsible for damages resulting from operator error, negligence, or willful misconduct. Clients must report damages by the end of service completion. W.E. Detail will have 30 days to inspect and repair or contract repair for the damage.
______________________________________________________________________________________________​
Payment Terms
Payment is due at the time of booking unless prior arrangements have been made.
Payments not received release W.E. Detail from any obligation to complete the service.
Payments overdue by 30 days may result in a suspension of services and legal action to collect outstanding balances.
______________________________________________________________________________________________
Refund Policy
No refunds will be issued; however, future discounts may be applied to upcoming services at the discretion of W.E. Detail.
_____________________________________________________________________________________________
SMS Terms and Conditions
By opting in to receive SMS messages, you agree to the following:
1. Consent for SMS Communication
Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.
______________________________________________________________________________________________
2. Types of SMS Communications
By opting in, you may receive SMS messages related to:
Appointment reminders
Follow-up messages
Billing inquiries
______________________________________________________________________________________________
3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 15 messages per week related to appointments, billing, etc.
______________________________________________________________________________________________
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.
______________________________________________________________________________________________5. Opt-In Methods
You may opt in to receive SMS messages from W.E. Detail in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form
______________________________________________________________________________________________
6. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at info@wedetaileverything.com.
______________________________________________________________________________________________
7. Help
If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at info@wedetaileverything.com.
______________________________________________________________________________________________8. Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
______________________________________________________________________________________________9. Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our page.
Message frequency may vary depending on service.
______________________________________________________________________________________________
This contract is binding.
______________________________________________________________________________________________​
Thank you for trusting W.E. Detail for your vehicle care needs. By agreeing to these terms, you’re helping us provide consistent, high-quality mobile auto wash and detailing services. If you have any questions, please contact us directly.