Liability & Access Policy

ACCESS REQUIREMENTS

 

 

Residential Appointments

 

Clients must provide:

 

• Full access to the vehicle(s) at the scheduled appointment time

• Keys, key fobs, or digital entry codes as applicable

• Permission to move the vehicle as needed for safe detailing

• A safe and legally permitted work area

 

If access is not provided upon arrival, the appointment may be cancelled or rescheduled at our discretion and may be subject to a missed-appointment fee.

 

 

Business & Employer Locations

 

For company vehicles, employee vehicles, or employer-sponsored appointments, the host party must provide:

 

• Permission for WeDetail to operate on the premises

• Access to vehicles or vehicle keys (either directly or via designated site personnel)

• A safe, compliant service area where detailing can occur

• Clear instructions for vehicle drop-off and pick-up procedures

 

If access cannot be granted, service may be delayed or rescheduled.

 

 

Hosted On-Site Detailing Programs

 

For hosted programs (e.g., office buildings, apartment communities, commercial sites):

 

The host location provides permission and access for services to occur, which may include:

 

• A designated detailing area or general on-property access

• Parking access for the detailing vehicle

• Direction or communication to participating customers

 

The host is not a party to the transaction. All payments, service issues, and communication occur directly between the customer and WeDetail.

 

If the host restricts access on the day of service, delays or cancellations may occur.

 

 

Fleet & Multi-Vehicle Accounts

 

For fleets (delivery vehicles, service vans, executive pools, etc.):

 

• A designated point of contact must provide keys or access codes

• Vehicles must be staged, unlocked, or accessible at scheduled times

• Any location-specific restrictions (security gates, parking structures, etc.) must be disclosed in advance

 

Failure to provide access may result in incomplete service and/or additional charges for return visits.

 

 

LIABILITY LIMITATIONS

 

WeDetail is not liable for:

 

• Pre-existing damage, staining, wear, or defects

• Electrical or mechanical issues (including those that appear during or after service)

• Aftermarket modifications, accessories, or equipment

• Damage caused by improper prior repairs or neglected maintenance

• Items left inside the vehicle by the customer

• Damage that results from undisclosed vehicle issues (broken switches, weak seals, dry rot, loose trim, etc.)

 

Technicians will document noticeable pre-existing issues when possible, but WeDetail is not responsible for conditions not visible at the time of service.

 

 

PERSONAL ITEMS & CLEARING THE VEHICLE

 

Clients must remove all personal property before service.

WeDetail is not responsible for:

 

• Lost or missing belongings

• Items damaged during service

• Documents, valuables, electronics, or weapons left inside the vehicle

 

If excessive belongings obstruct the service area (floors, seats, compartments):

 

• The technician may stop the service

• Additional removal fees may apply

• The appointment may be rescheduled at our discretion

 

 

OPERATING CONDITIONS & SAFETY

 

Service may be delayed, modified, or cancelled due to:

 

• Unsafe or prohibited work areas

• Extreme weather

• Hazardous materials found in the vehicle

• Aggressive pets or unsafe surroundings

• Restricted access imposed by the property or security personnel

 

WeDetail reserves the right to refuse service if conditions jeopardize technician safety or vehicle integrity.

 

 

VEHICLE MOVEMENT AUTHORIZATION

 

By booking a service, the client authorizes WeDetail to:

 

• Operate, start, and move the vehicle as reasonably necessary

• Relocate the vehicle to a safer work area if the original location is not compliant with property rules

• Use keys, codes, fobs, or access instructions as provided

 

This authorization applies to residential, business, hosted, and fleet locations.

 

 

SATISFACTION & SERVICE VERIFICATION

 

Before departing, technicians will complete:

 

• A service walkthrough or digital check-out

• A summary of completed services

• Photo documentation as needed for quality assurance

 

Any concerns identified must be reported within 24 hours of service completion.

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By scheduling a service, the client acknowledges that they have read, understood, and agreed to all terms in this Liability & Access Policy. Continued use of WeDetail services constitutes ongoing acceptance of these conditions. These policies are designed to ensure safety, clarity, and accountability for both the client and the technician so that services can be completed efficiently, professionally, and without interruption.

 

WeDetail reserves the right to update or modify this policy at any time to reflect operational needs, safety standards, and best practices. The most current version will always be available on our website and will govern all services moving forward.