Liability & Access Policy

ACCESS REQUIREMENTS

 

Residential Appointments

 

Clients must provide:

 

• Full access to the vehicle(s) at the scheduled appointment time

 

• Keys, key fobs, or digital entry codes as applicable

 

• Permission to move the vehicle as needed for safe detailing

 

• A safe and legally permitted work area

 

If access is not provided upon arrival, the appointment may be cancelled or rescheduled at the Company’s discretion and may be subject to a missed appointment fee.

 

Business & Employer Locations

 

For company vehicles, employee vehicles, or employer-sponsored appointments, the host party must provide:

 

• Permission for the Company to operate on the premises

 

• Access to vehicles or vehicle keys (either directly or through designated site personnel)

 

• A safe and compliant service area where detailing can occur

 

• Clear instructions regarding vehicle drop-off and pick-up procedures

 

If access cannot be granted, service may be delayed, modified, or rescheduled.

 

Hosted On-Site Detailing Programs

 

For hosted programs including office buildings, apartment communities, commercial sites, and similar locations:

 

The host location provides permission and access for services to occur, which may include:

 

• A designated detailing area or general property access

 

• Parking access for service vehicles

 

• Direction or communication to participating customers

 

The host location is not a party to the transaction. All payments, service issues, claims, disputes, and communication occur directly between the Client and the Company.

 

If the host restricts access on the day of service, delays or cancellations may occur.

 

Fleet & Multi-Vehicle Accounts

 

For fleet vehicles, delivery vehicles, service vans, executive pools, and similar accounts:

 

• A designated point of contact must provide keys, access codes, or access instructions

 

• Vehicles must be staged, unlocked, and accessible at scheduled times

 

• Security restrictions, parking requirements, gate procedures, and site-specific limitations must be disclosed in advance

 

Failure to provide access may result in incomplete service, additional charges, return-trip fees, delays, or rescheduling.

 

LIABILITY LIMITATIONS

 

The Company is not liable for:

 

• Pre-existing damage, staining, wear, defects, scratches, chips, dents, paint defects, clear coat failure, rust, corrosion, oxidation, fading, discoloration, or environmental contamination

 

• Electrical, electronic, or mechanical issues, including those that appear during or after service

 

• Aftermarket modifications, accessories, custom installations, wraps, decals, graphics, coatings, or specialty equipment

 

• Damage caused by improper prior repairs, neglected maintenance, manufacturer defects, or previously damaged surfaces

 

• Items left inside the vehicle by the Client

 

• Damage resulting from undisclosed vehicle conditions, including broken switches, weak seals, dry rot, loose trim, aging components, aftermarket wiring, or prior damage

 

Technicians may document visible pre-existing conditions when possible. However, the Company is not responsible for conditions that are hidden, undisclosed, inaccessible, or not reasonably visible during service.

 

PRE-EXISTING CONDITIONS & EXCLUDED CONDITIONS

 

The Company is not responsible for the deterioration, lifting, peeling, cracking, fading, discoloration, adhesive failure, delamination, shrinkage, weathering, oxidation, or normal aging of:

 

• Vinyl wraps

 

• Decals and graphics

 

• Paint Protection Film (PPF)

 

• Ceramic coatings

 

• Aftermarket finishes

 

• Previously repaired surfaces

 

• Specialty coatings and coverings

 

Vehicles equipped with vinyl wraps, decals, paint protection film (PPF), custom graphics, aftermarket coatings, or aged finishes are serviced at the Client’s risk. The Company cannot guarantee the condition, longevity, adhesion, or performance of such materials before, during, or after service.

 

The Company shall not be responsible for conditions that become visible during cleaning but existed before service, including hidden scratches, etched contaminants, paint defects, wrap deterioration, weakened materials, water spotting, oxidation, or pre-existing surface failure.

 

PERSONAL ITEMS & CLEARING THE VEHICLE

 

Clients must remove all personal property before service.

 

The Company is not responsible for:

 

• Lost or missing belongings

 

• Items damaged during service

 

• Documents, valuables, electronics, cash, jewelry, firearms, or other personal property left inside the vehicle

 

If excessive belongings obstruct the service area:

 

• Service may be delayed or stopped

 

• Additional fees may apply

 

• The appointment may be rescheduled at the Company’s discretion

 

OPERATING CONDITIONS & SAFETY

 

Service may be delayed, modified, or cancelled due to:

 

• Unsafe or prohibited work areas

 

• Extreme weather conditions

 

• Hazardous materials

 

• Biohazards

 

• Aggressive animals

 

• Unsafe surroundings

 

• Property restrictions imposed by management or security personnel

 

The Company reserves the right to refuse or discontinue service whenever conditions jeopardize technician safety, public safety, equipment, or vehicle integrity.

 

VEHICLE MOVEMENT AUTHORIZATION

 

By booking a service, the Client authorizes the Company to:

 

• Start, operate, and move the vehicle as reasonably necessary

 

• Relocate the vehicle to a safer or compliant work area

 

• Use keys, fobs, access codes, and instructions provided by the Client

 

This authorization applies to residential, commercial, hosted, employer-sponsored, and fleet service locations.

 

SATISFACTION, INSPECTION & CLAIM REPORTING

 

At the completion of service, the Client is responsible for inspecting the vehicle and identifying any concerns that are reasonably observable.

 

As part of the Company’s quality assurance process, technicians may perform:

 

• A service walkthrough

 

• A digital check-out process

 

• A summary of completed services

 

• Photo and video documentation before, during, and after service

 

Any concern regarding service quality, workmanship, missed areas, dissatisfaction, alleged damage, or service-related defects must be reported to the Company within twenty-four (24) hours of service completion.

 

Reports submitted after the twenty-four (24) hour reporting period may impair the Company’s ability to inspect the vehicle, preserve evidence, verify conditions, determine causation, and accurately investigate the concern.

 

Because vehicle condition may be affected by weather, environmental exposure, vehicle covers, storage conditions, driving conditions, subsequent cleaning, maintenance activities, third-party services, vandalism, accidents, and other factors outside the Company’s control, the Company cannot verify or assume responsibility for conditions first reported after the twenty-four (24) hour reporting period.

 

Failure to report a concern within twenty-four (24) hours shall constitute acceptance of the completed service and acknowledgment that no service-related issues were apparent upon completion, except where prohibited by applicable law.

 

RIGHT TO INSPECT

 

The Client agrees to provide the Company a reasonable opportunity to inspect any alleged service-related concern before authorizing repairs, replacement, restoration, repainting, wrap removal, correction work, or third-party evaluation.

 

Failure to provide the Company an opportunity to inspect the alleged condition before repair, replacement, modification, or destruction of evidence may result in denial of the claim.

 

No statement, opinion, or conclusion provided by a third-party repair facility, dealership, body shop, wrap installer, contractor, or consultant shall be binding upon the Company without independent inspection and verification.

 

DOCUMENTATION REQUIREMENTS

 

The Client agrees to cooperate with any investigation regarding a reported concern.

 

The Company may request:

 

• Photographs

 

• Videos

 

• Service records

 

• Maintenance records

 

• Repair estimates

 

• Repair invoices

 

• Installation records

 

• Inspection reports

 

• Other documentation reasonably necessary to evaluate the claim

 

Failure to provide requested documentation may limit the Company’s ability to investigate the concern and may result in denial of the claim.

 

LIMITATION OF LIABILITY

 

The Company’s maximum liability for any claim arising from services provided shall not exceed the amount paid for the specific service giving rise to the claim, unless otherwise required by applicable law.

 

The Company shall not be liable for indirect, incidental, consequential, special, punitive, speculative, or business-related damages, including but not limited to:

 

• Loss of vehicle use

 

• Diminished value claims

 

• Rental vehicle expenses

 

• Transportation costs

 

• Lost income

 

• Lost business opportunities

 

• Business interruption

 

• Emotional distress

 

• Consequential damages of any kind

 

GENERAL ACKNOWLEDGMENT

 

By scheduling a service, the Client acknowledges that they have read, understood, and agreed to all terms contained within this Liability & Access Policy.

 

Continued use of the Company’s services constitutes ongoing acceptance of these terms and conditions.

 

The Company reserves the right to update, revise, or modify this policy at any time to reflect operational needs, safety standards, insurance requirements, legal obligations, and industry best practices. The most current version published by the Company shall govern all services moving forward.