1. Introduction

 

W.E. Detail, LLC (“W.E. Detail,” “the Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of all clients, including residential customers, small businesses, hosted detailing programs and corporate or fleet clients. This Privacy Policy describes the types of information we collect, how we use and safeguard that information, and the rights available to individuals whose data we process.

 

By accessing our website, submitting a booking request, completing a proposal form, or receiving services from W.E. Detail, you acknowledge and agree to the practices described in this Privacy Policy.

 

 

2. Information We Collect

 

We collect information in the following categories:

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2.1 Personal Information (Residential and Individual Contacts)

 

This includes, but is not limited to:

 

• Full name

• Email address

• Telephone number

• Residential address or service location

• Vehicle information (make, model, year, color, condition)

• Payment information (processed via secure third-party systems; we do not store credit card numbers)

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2.2 Business Information (Small Business + Commercial Clients)

 

This includes:

 

• Business name

• Business address

• Authorized contact persons

• Preferred service days and access instructions

• Service requirements and frequency

• Billing contacts

 

 

2.3 Corporate and Fleet Information

 

This includes:

 

• Fleet size and vehicle inventory information

• Designated parking locations and access instructions

• Purchase order numbers

• Approved vendor documentation (e.g., W-9, COI)

• Authorized personnel for scheduling and approvals

• Recurring maintenance schedules

 

W.E. Detail does not access or store any confidential business information beyond what is required to facilitate contracted services.

 

 

2.4 Automatically Collected Information (Website Use)

 

We may automatically collect:

 

• IP address

• Browser type

• Device identifiers

• Pages visited

• Referral URLs

• General location information

 

This information is used for website performance, security, and analytics.

 

2.5 Hosted On-Site Programs

If you book services at a hosted location (e.g., office building, business campus, residential community):

 

• We may collect the host site name or parking location ONLY for service coordination.

• The host site does not receive, store, or control your personal information.

• All communication and payments remain strictly between you and W.E. Detail.

 

3. How We Use Information

 

We use the collected information to:

 

 

3.1 Provide and Manage Services

 

• Schedule appointments

• Assign technicians

• Maintain service history

• Communicate with authorized contacts

• Provide on-site access instructions to technicians

 

 

3.2 Communicate With Clients

 

• Service confirmations and reminders

• Scheduling updates

• Operational or weather-related changes

• Customer support

• Marketing communications, with consent

 

 

3.3 Payment, Billing, and Administration

 

• Invoice processing

• Managing corporate purchase orders

• Maintaining vendor compliance

 

 

3.4 Legal and Safety Purposes

 

• Meet regulatory obligations

• Respond to lawful requests

• Protect staff, clients, property, and assets

 

 

4. Information Sharing

 

W.E. Detail does not sell personal or business information.

 

Information may be shared with:

 

• Payment processors

• Communication service providers

• Scheduling platforms

• Insurance providers (if required for claims)

• Legal or regulatory authorities when obligated by law

 

All partners who receive data are required to protect it under applicable contracts.

 

 

5. Data Security

 

We use commercially reasonable administrative, technical, and physical safeguards to protect client information. However, no system can guarantee absolute security, and clients acknowledge this risk.

 

 

6. Data Retention

 

We retain information only as long as necessary to:

 

• Deliver services

• Maintain compliance

• Support billing or contract obligations

• Maintain service history for recurring clients

 

Corporate documentation may be retained for the duration of an active contract and as required by law.

 

 

7. Client Rights

 

Clients may:

 

• Request access to their information

• Request corrections

• Request deletion of non-essential data

• Opt out of marketing communications

• Withdraw consent for SMS or email messaging

 

Requests may be submitted via our Data Request & Opt-Out Rights Page or by email.

 

8. Children’s Privacy

 

We do not knowingly collect information from children under 13. If you believe a minor has provided data, contact us for removal.

 

9. SMS and Email Communications

 

By providing a phone number or email, you consent to receive:

 

• Appointment confirmations

• Reminders

• Service completion notifications

• Operational updates

• Arrival notifications

• Follow-up messages

• Billing or payment updates

• Promotional messages (only when permitted)

 

Marketing communications are optional and may be declined at any time.

You may opt out at any time by following the instructions in each message.

 

10. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

 

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11. Limitation of Liability

 

W.E. Detail is not liable for:

 

• Items left in vehicles

• Damages resulting from inaccurate information provided by clients

• Losses resulting from third-party service outages or property access restrictions

• Incidental or consequential damages not mandated by law

 

 

12. Updates to This Policy

 

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

 

 

13. Contact Information

 

W.E. Detail, LLC

Email: info@wedetaileverything.com

Phone: (888) 449-0650

Website: www.wedetaileverything.com