1. Introduction

 

All services provided by Woodward Exterior Cleaning LLC, a Georgia limited liability company, doing business as W.E. Detail Everything and We Detail Everything (collectively referred to herein as the “Company,” “We,” “Us,” or “Our”).

 

The terms “Client,” “Customer,” “You,” and “Your” refer to any individual, business, organization, property owner, host location, fleet manager, employee, vehicle owner, authorized representative, or other party scheduling, purchasing, authorizing, receiving, or benefiting from services provided by the Company.

 

By booking a service, submitting a vehicle for service, hosting the Company on your property, participating in a hosted detailing program, purchasing a membership, or otherwise receiving services from the Company, You acknowledge that You have read, understood, and agree to be bound by these Terms of Service, the Company’s Liability & Access Policy, Privacy Policy, Refund Policy, and any additional policies published by the Company from time to time.

 

 

2. Information We Collect

 

We collect information in the following categories:

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2.1 Personal Information (Residential and Individual Contacts)

 

This includes, but is not limited to:

 

• Full name

• Email address

• Telephone number

• Residential address or service location

• Vehicle information (make, model, year, color, condition)

• Payment information (processed via secure third-party systems; we do not store credit card numbers)

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2.2 Business Information (Small Business + Commercial Clients)

 

This includes:

 

• Business name

• Business address

• Authorized contact persons

• Preferred service days and access instructions

• Service requirements and frequency

• Billing contacts

 

 

2.3 Corporate and Fleet Information

 

This includes:

 

• Fleet size and vehicle inventory information

• Designated parking locations and access instructions

• Purchase order numbers

• Approved vendor documentation (e.g., W-9, COI)

• Authorized personnel for scheduling and approvals

• Recurring maintenance schedules

 

The Company does not access or store any confidential business information beyond what is required to facilitate contracted services.

 

 

2.4 Automatically Collected Information (Website Use)

 

We may automatically collect:

 

• IP address

• Browser type

• Device identifiers

• Pages visited

• Referral URLs

• General location information

 

This information is used for website performance, security, and analytics.

 

2.5 Hosted On-Site Programs

If you book services at a hosted location (e.g., office building, business campus, residential community):

 

• We may collect the host site name or parking location ONLY for service coordination.

• The host site does not receive, store, or control your personal information.

• All communication and payments remain strictly between you and the Company.

 

3. How We Use Information

 

We use the collected information to:

 

 

3.1 Provide and Manage Services

 

• Schedule appointments

• Assign technicians

• Maintain service history

• Communicate with authorized contacts

• Provide on-site access instructions to technicians

 

 

3.2 Communicate With Clients

 

• Service confirmations and reminders

• Scheduling updates

• Operational or weather-related changes

• Customer support

• Marketing communications, with consent

 

 

3.3 Payment, Billing, and Administration

 

• Invoice processing

• Managing corporate purchase orders

• Maintaining vendor compliance

 

 

3.4 Legal and Safety Purposes

 

• Meet regulatory obligations

• Respond to lawful requests

• Protect staff, clients, property, and assets

 

 

4. Information Sharing

 

We do not sell personal or business information.

 

Information may be shared with:

 

• Payment processors

• Communication service providers

• Scheduling platforms

• Insurance providers (if required for claims)

• Legal or regulatory authorities when obligated by law

 

All partners who receive data are required to protect it under applicable contracts.

 

 

5. Data Security

 

We use commercially reasonable administrative, technical, and physical safeguards to protect client information. However, no system can guarantee absolute security, and clients acknowledge this risk.

 

 

6. Data Retention

 

We retain information only as long as necessary to:

 

• Deliver services

• Maintain compliance

• Support billing or contract obligations

• Maintain service history for recurring clients

 

Corporate documentation may be retained for the duration of an active contract and as required by law.

 

 

7. Client Rights

 

Clients may:

 

• Request access to their information

• Request corrections

• Request deletion of non-essential data

• Opt out of marketing communications

• Withdraw consent for SMS or email messaging

 

Requests may be submitted via our Data Request & Opt-Out Rights Page or by email.

 

8. Children’s Privacy

 

We do not knowingly collect information from children under 13. If you believe a minor has provided data, contact us for removal.

 

9. SMS and Email Communications

 

By providing a phone number or email, you consent to receive:

 

• Appointment confirmations

• Reminders

• Service completion notifications

• Operational updates

• Arrival notifications

• Follow-up messages

• Billing or payment updates

• Promotional messages (only when permitted)

 

Marketing communications are optional and may be declined at any time.

SMS consent and Phone number won't be shared or sold to any third party or affiliates for marketing purposes.

You may opt out at any time by following the instructions in each message.
 

 

10. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

 

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11. Limitation of Liability

 

We are not liable for:

 

• Items left in vehicles

• Damages resulting from inaccurate information provided by clients

• Losses resulting from third-party service outages or property access restrictions

• Incidental or consequential damages not mandated by law

 

 

12. Updates to This Policy

 

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

 

 

13. Contact Information

 

Woodward Exterior Cleaning LLC DBA W.E. Detail/ W.E. Detail Everything

Email: info@wedetaileverything.com

Phone: (888) 449-0650

Website: www.wedetaileverything.com