Booking & Scheduling 

 

• All appointments must be booked directly through our website.

• Services must be paid in full at the time of booking unless a prior written arrangement has been approved.

• Failure to book through the website may result in an unconfirmed appointment or cancellation.

• A minimum 2-hour cancellation notice is required.

• We reserve the right to adjust start times or reschedule appointments if delays occur. Communication will be provided promptly.

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Cancellation & Rescheduling Policy

 

We do require proper notice for any cancellations or delays:

 

• Cancellations or rescheduling must be submitted no less than 2 hours before the appointment time.

• Late cancellations or repeated last-minute changes may result in booking restrictions.

• Weather or traffic delays may affect appointment arrival times. We will communicate any delays as soon as reasonably possible.

• Services may be rescheduled due to severe weather, unsafe environments, or restricted access areas.

• Technicians reserve the right to stop work if conditions pose a safety risk.

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Arrival, Access, and Keys

 

To perform your service, you agree to the following:

 

• The vehicle must be accessible at the scheduled time.

• You must provide keys, coded access, or entry instructions so the vehicle can be moved if required.

• Failure to provide access or keys may result in cancellation upon arrival.

• You are responsible for ensuring We can access the vehicle.

• If the technician cannot access the vehicle within 15 minutes of arrival, the appointment will be rescheduled.

 

For hosted-site programs (e.g., offices, garages, facilities):

 

• The host property provides designated service area only.

• The host is not responsible for payment disputes, vehicle conditions, or the quality of the detail.

• Host properties are not a party to the transaction.

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Personal Items & Vehicle Condition

 

To protect both parties:

 

• Clients must remove all personal belongings before the appointment.

• We are not responsible for lost, damaged, or missing items left inside the vehicle.

• Technicians may remove items only as needed to complete the service, but we are not obligated to reorganize or store personal belongings.

• Heavily cluttered vehicles may result in additional labor charges or require rescheduling.

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Pre-Existing Damage & Liability

 

Clients acknowledge that vehicles may contain pre-existing defects, damage, wear, contamination, deterioration, or hidden conditions that may not be visible prior to cleaning.

 

The Company is not responsible for pre-existing conditions, including but not limited to:

 

• Scratches, chips, dents, paint defects, oxidation, fading, discoloration, rust, corrosion, clear coat failure, water spotting, or environmental contamination

 

• Torn upholstery, worn interior materials, weakened trim, loose components, damaged seals, or aging vehicle materials

 

• Electrical, electronic, sensor, mechanical, or aftermarket equipment failures

 

• Prior repairs, repainting, body work, wrap installations, ceramic coatings, paint protection film (PPF), decals, graphics, or aftermarket modifications

 

The Company may document vehicle condition through photographs, video recordings, inspection notes, or technician observations before, during, and after service.

 

The Company is not responsible for conditions that become visible during cleaning but existed before service, including hidden scratches, etched contaminants, oxidation, wrap deterioration, paint defects, or previously concealed damage.

 

Any alleged service-related concern must be reported within twenty-four (24) hours of service completion.

 

Failure to report a concern within twenty-four (24) hours shall constitute acceptance of the completed service and acknowledgment that no service-related concerns were apparent at the time of completion, except where prohibited by applicable law.

 

The Client agrees to preserve the vehicle in substantially the same condition as it existed upon completion of service until the Company has had a reasonable opportunity to inspect the reported concern.

 

The Company reserves the right to inspect, photograph, evaluate, and document any alleged condition before determining whether corrective action is appropriate.

 

The Client shall not authorize repairs, replacement, repainting, wrap removal, correction work, or third-party restoration efforts before providing the Company a reasonable opportunity to inspect the alleged condition.

 

Failure to provide an opportunity for inspection prior to repair or alteration may result in denial of the claim.

 

The Company shall only be responsible for damage directly caused by proven operator negligence, willful misconduct, or failure to perform services in a commercially reasonable manner.

 

Quality Guarantee

 

• We do not guarantee the removal of deep stains, odors, mold, permanent discoloration, or severe pet-related contamination.

• Additional charges may apply if a vehicle requires services beyond the scope of the booked package.

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Damages Caused by the Environment or Customer Circumstances

 

We are not responsible for:

 

• Damage caused by weather, tree sap, construction debris, road conditions, or parking-location hazards.

• Damage resulting from items inside the vehicle (e.g., chemicals, food, sharps).

• Electrical or mechanical failures that occur during or after service if unrelated to technician action.

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Payment & Chargebacks

 

• Payment is due in full at the time of booking unless otherwise approved.

• Chargebacks or disputes filed without contacting us first may result in account restrictions or denial of future services.

• Accounts with outstanding balances will have services suspended until paid in full.

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Content Release

 

• You authorize the Company to take photos/videos of your vehicle for marketing, documentation, or training purposes.

• No personal identifying information will be shared.

• You may opt out in writing prior to your appointment.

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Membership & Recurring Services

 

• Memberships apply to one vehicle only.

• Missed or unused sessions do not roll over.

• Renewals must be completed 24 hours before the next scheduled service.

• Membership pricing is non-refundable but may be credited at our discretion.

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Hosted On-Site Detailing Programs

 

This applies to office parks, venues, facilities, and property managers providing space for our services:

 

• We brings all equipment, water, supplies, insurance, and staff.

• The host property is providing space only and is not responsible for payments, refunds, or service outcomes.

• Customers book and pay us directly through our website.

• This arrangement is not considered a corporate contract unless formally executed with written terms and pricing.

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Liability Limitations

 

To the fullest extent permitted by law, the Company’s total liability arising out of or relating to any service shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

 

The Company shall not be liable for indirect, incidental, consequential, punitive, speculative, or special damages, including but not limited to:

 

• Loss of vehicle use

 

• Rental vehicle expenses

 

• Transportation costs

 

• Diminished vehicle value

 

• Lost profits or business opportunities

 

• Business interruption

 

• Loss of income

 

• Emotional distress

 

• Consequential damages of any kind

 

The Company is not responsible for conditions arising from environmental exposure, weather, vehicle covers, storage conditions, road hazards, vandalism, accidents, third-party services, maintenance performed after service, or any factor outside of the Company’s control.

 

Vehicles equipped with vinyl wraps, paint protection film (PPF), ceramic coatings, decals, graphics, aftermarket finishes, or previously repaired surfaces are serviced at the Client’s risk. The Company makes no warranty regarding the condition, adhesion, performance, longevity, or continued appearance of such materials before, during, or after service.

 

REFUNDS, CREDITS & SERVICE GUARANTEE

 

All sales are final.

Because detailing services are completed upon performance and cannot be returned, the Company does not provide refunds for completed services.

If a verified service-related concern is reported within twenty-four (24) hours of service completion, the Company may, at its sole discretion:

 

Re-perform the affected service area

 

• Provide a service credit

 

• Provide a partial account credit toward future services

 

• Offer another reasonable resolution deemed appropriate by the Company

 

The Company reserves the right to determine the appropriate resolution after reviewing all available evidence, documentation, photographs, service records, technician statements, and inspection findings.

 

The Company is under no obligation to provide refunds, credits, discounts, or corrective services for concerns that cannot be substantiated, are reported outside the required reporting period, involve pre-existing conditions, or result from circumstances outside of the Company’s control.

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COMMUNICATION CONSENT (SMS & EMAIL)

 

By booking, You agree to receive:

 

• Appointment confirmations

• Pre-arrival updates

• Service completion notifications

• Follow-up review requests

• Marketing messages (only if opted in)

• Customers and Guests: Updates regarding your orders, deliveries, or other relevant information. 

• Job Applicants: Information about your application status, onboarding materials, or other employment-related updates. 

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Standard messaging disclosures: 

• Messaging frequency may vary. 

• Message and data rates may apply. 

• You can opt out at any time by texting STOP. 

• For assistance, text HELP or visit our Privacy Policy and Terms of Service.

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You may opt out at any time via links provided in messages.

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POLICY CHANGES & MODIFICATIONS

 

The Company reserves the right to update, modify, revise, replace, or discontinue any portion of these Terms of Service, policies, procedures, pricing, memberships, service offerings, promotions, operational requirements, or business practices at any time and without prior notice.

 

Any updates shall become effective upon publication on the Company’s website or other official communication channels.

 

The version of the Terms of Service and related policies in effect on the date of service shall govern that particular service transaction unless otherwise required by law.

 

Continued use of the Company’s services following the publication of any update constitutes acceptance of the revised Terms of Service and related policies.

 

AGREEMENT

 

By booking, purchasing, scheduling, authorizing, accepting, receiving, or participating in any service provided by the Company, You acknowledge that You have read, understood, and agree to be legally bound by these Terms of Service, the Liability & Access Policy, Privacy Policy, Refund Policy, membership terms (if applicable), and any other policies published by the Company.

 

If You do not agree to these Terms of Service, You should not book, purchase, schedule, authorize, or receive services from the Company.