Booking & Scheduling 

 

• All appointments must be booked directly through our website.

• Services must be paid in full at the time of booking unless a prior written arrangement has been approved.

• Failure to book through the website may result in an unconfirmed appointment or cancellation.

• A minimum 2-hour cancellation notice is required.

• We reserve the right to adjust start times or reschedule appointments if delays occur. Communication will be provided promptly.

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Cancellation & Rescheduling Policy

 

We do require proper notice for any cancellations or delays:

 

• Cancellations or rescheduling must be submitted no less than 2 hours before the appointment time.

• Late cancellations or repeated last-minute changes may result in booking restrictions.

• Weather or traffic delays may affect appointment arrival times. We will communicate any delays as soon as reasonably possible.

• Services may be rescheduled due to severe weather, unsafe environments, or restricted access areas.

• Technicians reserve the right to stop work if conditions pose a safety risk.

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Arrival, Access, and Keys

 

To perform your service, you agree to the following:

 

• The vehicle must be accessible at the scheduled time.

• You must provide keys, coded access, or entry instructions so the vehicle can be moved if required.

• Failure to provide access or keys may result in cancellation upon arrival.

• You are responsible for ensuring We can access the vehicle.

• If the technician cannot access the vehicle within 15 minutes of arrival, the appointment will be rescheduled.

 

For hosted-site programs (e.g., offices, garages, facilities):

 

• The host property provides designated service area only.

• The host is not responsible for payment disputes, vehicle conditions, or the quality of the detail.

• Host properties are not a party to the transaction.

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Personal Items & Vehicle Condition

 

To protect both parties:

 

• Clients must remove all personal belongings before the appointment.

• We are not responsible for lost, damaged, or missing items left inside the vehicle.

• Technicians may remove items only as needed to complete the service, but we are not obligated to reorganize or store personal belongings.

• Heavily cluttered vehicles may result in additional labor charges or require rescheduling.

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Pre-Existing Damage & Liability

 

To properly protect the business:

 

• We are not liable for pre-existing damage, including scratches, tears, loose trim, oxidation, worn paint, malfunctioning electronics, sensors, seals, or aftermarket modifications.

• We will document the vehicle condition before service (photos/videos).

• Any claim of damage must be submitted before the technician leaves the site.

• If a valid claim is made, W.E. Detail has 30 days to assess and resolve the issue.

• We are only responsible for damage caused by operator error, negligence, or willful misconduct.

• We do not cover damage that results from age, wear, materials failure, or pre-existing issues exposed during cleaning.

 

Quality Guarantee

 

• We do not guarantee the removal of deep stains, odors, mold, permanent discoloration, or severe pet-related contamination.

• Additional charges may apply if a vehicle requires services beyond the scope of the booked package.

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Damages Caused by the Environment or Customer Circumstances

 

We are not responsible for:

 

• Damage caused by weather, tree sap, construction debris, road conditions, or parking-location hazards.

• Damage resulting from items inside the vehicle (e.g., chemicals, food, sharps).

• Electrical or mechanical failures that occur during or after service if unrelated to technician action.

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Payment & Chargebacks

 

• Payment is due in full at the time of booking unless otherwise approved.

• Chargebacks or disputes filed without contacting us first may result in account restrictions or denial of future services.

• Accounts with outstanding balances will have services suspended until paid in full.

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Content Release

 

• You authorize W.E. Detail to take photos/videos of your vehicle for marketing, documentation, or training purposes.

• No personal identifying information will be shared.

• You may opt out in writing prior to your appointment.

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Membership & Recurring Services

 

• Memberships apply to one vehicle only.

• Missed or unused sessions do not roll over.

• Renewals must be completed 24 hours before the next scheduled service.

• Membership pricing is non-refundable but may be credited at our discretion.

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Hosted On-Site Detailing Programs

 

This applies to office parks, venues, facilities, and property managers providing space for our services:

 

• W.E. Detail brings all equipment, water, supplies, insurance, and staff.

• The host property is providing space only and is not responsible for payments, refunds, or service outcomes.

• Customers book and pay W.E. Detail directly through our website.

• This arrangement is not considered a corporate contract unless formally executed with written terms and pricing.

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Liability Limitations

 

W.E. Detail is not responsible for:

 

• Pre-existing mechanical or electrical issues

• Aftermarket parts or accessories

• Damage caused by improper prior repairs

• Items left in the vehicle

• Vehicles that are excessively soiled beyond standard detailing scope

• Environmental conditions outside our control

 

REFUNDS, CREDITS & SERVICE GUARANTEE

 

• All sales are final. We do not issue refunds.

• If a service concern is verified, we may offer:

   

  • A no-cost correction

  • A partial credit

  • A discounted re-service

    These solutions are offered at our discretion.

 

COMMUNICATION CONSENT (SMS & EMAIL)

 

By booking, You agree to receive:

 

• Appointment confirmations

• Pre-arrival updates

• Service completion notifications

• Follow-up review requests

• Marketing messages (only if opted in)

 

You may opt out at any time via links provided in messages.

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AGREEMENT

 

By booking any service, You acknowledge that You have read, understood, and agree to these Terms & Conditions in full.